ORLANDO, Fla. – (BUSINESS WIRE) – Nickelodeon
Suites Resort was recognized today by the American
Hotel & Lodging Educational Institute (AHLEI) as the first hotel
in the world to receive the prestigious Certified
Guest Service Property designation.
Staff at the Nickelodeon Suites Resort in Orlando, Florida celebrate becoming the first Certified Guest Service Property in the world. (Photo: Business Wire)
Guest
Service Gold, a new guest service training program from
AHLEI, trains employees and properties how to achieve a new standard of
exceptional service based on the philosophy of emotionally engaging with
guests in memorable and exceptional ways. There are three main
components to Guest Service Gold: training, employee certification, and
property certification. In order for the Nick Hotel to be deemed a
Certified Guest Service Property, every employee was required to
complete specific training and pass a comprehensive exam.
“Exceptional service is a top priority at the Nick Hotel,” said Jim
Struna, director of marketing and revenue management for Nickelodeon
Suites Resort. “While we are always creating new and exciting
experiences for our guests, we are also working to ensure they receive
outstanding service on property. Guest Service Gold is just one more way
we demonstrate our commitment to excellence.”
Every team member at the Nickelodeon Suites Resort received a lapel pin
certifying the completion of the training and the hotel was presented
with a plaque denoting its achievement.
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Hotel Facebook Fan page.
About
Nickelodeon Suites Resort
Located in the heart of Orlando’s tourism district, Nickelodeon
Suites Resort, otherwise known as the Nick Hotel, is much more than
a place for guests to lay their heads at night. From
two over-the-top pool complexes with slides and flumes, to live
entertainment and Character
Breakfast featuring Nickelodeon’s beloved characters, to a
multimillion dollar 4-D
Theater, to the colorfully themed Kid Suites and gallons upon
gallons of SLIME, Nick Hotel offers nonstop activity from dawn to
dusk for the entire family any time of the year. For more information
about the Nick Hotel, visit www.nickhotel.com
or call (877) NICK-KID.
Established in 1953 as a nonprofit educational foundation of the
American Hotel & Lodging Association, the Educational Institute’s
mission is to support AH&LA by becoming the preferred provider to the
lodging industry, hospitality schools, and related hospitality
industries both domestically and internationally by developing and
providing quality resources to train, educate, and certify hospitality
professionals.
Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50017410&lang=en
For Nickelodeon Suites Resort
Beth Cocchiarella, 321-277-9630
beth@absolutethinking.us
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